FAQs

Frequently Asked Questions

If you still need assistance or have more questions, please visit the "Contact Us" page. More information may be found in one of the blogs on our "Blogs" page.

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1. Can you ship night vision outside the United States?

We will not ship complete night vision systems, including image intensifier tubes, outside of the United States due to ITAR regulations. However, we can sell housings alone, which are ready to be equipped with image intensifier tubes and optics, to international customers, provided that the end user complies with EAR99 requirements and follows the associated regulations.

2. What is your warranty policy?

We have a lifetime, no-questions-asked policy on products or components that we manufacture. You break it, we fix it. For night vision systems, this policy applies only to the housing. Optics and image intensifier tubes are covered under their respective manufacturer's warranty.

3. Can I get spec sheets for the tubes?

We include image intensifier tube specification sheets with newly purchased devices that are built with new image intensifier tubes. We also offer a Hand Select Service, where we send a picture and specification sheet of several available tubes, allowing the customer to choose before the device is built and shipped.

4. Can I change my order?

If you wish to change certain details about your order, please use the contact form on the site. The sooner you contact us with the requested change, the higher the likelihood that it can be implemented.

5. Are there any Labor or Conversion fees?

Labor and conversion fees are included in the price of the housing. All devices are professionally built in a clean room, nitrogen-purged, and all binocular devices are collimated.

6. What is an Image Intensifier Tube?

The image intensifier tube is the technology that allows you to see in the dark.

7. What is FOM?

FOM (Figure of Merit) is calculated by multiplying the SNR (Signal-to-Noise Ratio) by the center resolution of the image intensifier tube. Essentially, it is an easy-to-use number for determining the general quality of the image intensifier tube. However, the SNR and center resolution should also be evaluated independently.

8. Do I have to send in my unit right away for conversion?

No, we will contact you once the housing for the conversion is completed. We do this to minimize the time you are without your device. Conversions typically take no more than 2 weeks to complete.

9. Do you have a MIL/LEO discount? EMS? Vet?

We do offer discounts for current and prior Military, LEO, and EMS.

Please reach out to sales@nocturnindustries.com to inquire about it.

10. Where are our Housings made?

All of our housings are manufactured in the United States of America. Design and assembly are done in New Hampshire, USA.

11. Do you have Financing/Payment plans?

There are various financing options available at checkout.